Returns and Exchanges

At Heaven-Roc, we understand that sometimes you can have a change of heart. We accept items for returns and exchange within the United States if they are returned in the same condition within 30 days. All international sales are final.

To return or exchange your purchase, email our customer service team at info@heavenroc.com. Your request for a return or exchange will be answered by our team within 1-3 business days, and they will provide you with further instructions for sending back your item.

The client is responsible for all shipping costs involved in returning or exchanging an item. Please allow 1-3 business days for us to process your return upon us having received it. Credit card refunds may take up to an additional 2 weeks to be processed. Original delivery charges will not be refunded.

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