Terms of Sales

Terms of supply

We will endeavour to supply you with the goods or services ordered using this website, but Heaven-Roc will not be liable to any person if we decline to fulfill, or are unable to fulfill, an order. Supply of goods and services to you is made on these Terms only (as we may amend them from time to time). The only circumstance where any variation to these Terms will apply is where Heaven-Roc has expressly agreed in writing to that variation. If there is any conflict with other terms of trade, these Terms will take priority over any other terms of trade.

Product information, images and colours

Product information given on the Heaven-Roc website or in our catalogues and promotional materials is for your guidance but does not afford a guarantee of use. Common sense and discretion are advised in the proper and safe use of all products purchased from us.

Each product purchased is sold subject to its Product Description. Heaven-Roc takes reasonable care to ensure that all details, descriptions and prices of products appearing on our website or in our catalogues and promotional materials are correct. Although we aim to keep these details as up to date as possible, the information, including Product Descriptions, appearing on this website or in a Heaven-Roc promotional publication at a particular time may not always reflect the position at the exact moment you place an order.

We cannot guarantee that your monitor's display of any colour will be accurate. We will endeavour to deliver the corresponding products but do not warrant that the products we deliver to you will be identical to those displayed in the photograph or on your monitor. This also applies to the reproduction of colours and images published in Heaven-Roc promotional materials. Styled images or photographs are used in some cases, in order to help demonstrate how a product may be worn or displayed. These extra styling products may or may not be able to be purchased separately from Heaven-Roc.

Prices

The prices displayed on our website are those current at the time we acknowledge receipt of your order. Prices displayed in Heaven-Roc promotional materials are those current at the time of publication.

When you place an online order, you will receive from us an automated order confirmation by email. This email will be an acknowledgement of receipt of your order only and will not constitute acceptance of your order. A contract between Heaven-Roc and the customer, for the purchase of the goods, will not be formed until a shipment confirmation email has been received by the customer. From the time we acknowledge receipt of your order until the time we dispatch your order, Heaven-Roc reserves the right to correct prices without notice if necessary. If this occurs after you have received an order confirmation email, being acknowledgement of receipt of your order, we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected product(s) at the corrected price (s). If we cancel your order, we will promptly refund any payment already made by you to your original payment method

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