FAQs

COVID-19 Updates

Heaven-Roc is still trading. Due to the COVID-19 pandemic, you may experience delays in the processing and shipping of your order.

To ensure the health and wellbeing of our customers, staff and community, we are strictly implementing social distancing guidelines and additional cleaning procedures in our studio and warehouse.

How should I take care of my jewelry?

Here at Heaven-Roc we have the highest standards in the design, materials and craftsmanship of our jewelry. This means that only basic care is necessary for you to preserve your jewelry for years to come.

Keep your jewelry in an absolutely dry place, away from heat and moisture – particularly if it’s silver. Avoid leaving your jewelry of all kinds in sunlight – we recommend keeping it in a storage box. Consider buying an anti-tarnish cloth so you can occasionally wipe away any moisture, oils or dust that may linger on your precious gems. Professional cleanings every year or few years are recommended for jewelry that you wear often.

What payment methods does Heaven-Roc accept?

Heaven-Roc currently accepts all major credit cards, including American Express.

Will my purchase arrive gift wrapped?

All Heaven-Roc purchases will arrive to you in our keepsake mandarin box, tied with a satin bow. This means your purchase can be ready to give as a gift straight away – to someone special, or to yourself.

Want to ask us something else?

Our team is at your service – send us an email at info@heavenroc.com .

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